Complaints procedure
We recommend that you first submit your complaint to us by emailing info@cosmonde.nl . If this doesn't lead to a solution, you can submit your dispute for mediation through Stichting WebwinkelKeur. As of February 15, 2016, consumers in the EU can also submit complaints through the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not yet being handled elsewhere, you are free to submit it through the European Union platform.
